| Posted: 26 October 2006 at 4:04pm | IP Logged
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Here's my "discussion" with them so far... 
-----Original Message----- From: Alex Galbraith  Sent: 26 October 2006 15:06 To: 'Fasthosts Xtreme Support Team' Subject: RE: 997372#LEUQNC Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT) 
  
Dear Sir, 
  
I am seriously unimpressed with this level of service. You site and 
advertising claims that you "Support ODBC" with DSN or DSN-less connections, 
including Microsoft Access". 
  
We choose to host our relatively quiet site, with minimal traffic and 
database requirements on your "supported" service. Prior to the past few 
months, we have never had any such issues. Suddenly we start getting these 
ODBC errors (likely due to a much busier site on the same box taking the 
Michael) and we are told it's now not supported! I must now supposedly 
rewrite my entire site using MS SQL server and pay your company another 
£15+vat every month?! 
  
I'm sorry but I find that completely unacceptable. If your company are not 
willing to resolve a simple fault like this, or even monitor boxes for sites 
which are causing these issues for the rest of us, I have no choice but to 
look at moving our hosting elsewhere. I will be posting my findings on a 
number of well known developer sites, of which I am a member. I will be 
strongly recommending that people wishing to host similar access-based 
sites, should look elsewhere! 
  
Alex Galbraith 
  
-----Original Message----- 
From: Fasthosts Xtreme Support Team [mailto:Support@fasthosts.co.uk]  
Sent: 23 October 2006 15:51 
Subject: 997372#LEUQNC Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT) 
  
Dear Alex, 
  
Thanks for contacting us with your support enquiry. I am very sorry but we 
cannot move your site, and cannot gurantee that there is another server with 
less Access driven websites. 
  
--  
  
Matthew Gorton 
Customer Support 
Fasthosts Internet Ltd. 
  
Fasthosts Support: http://www.fasthosts.co.uk/support 
Your Fasthosts control panel: http://www.fasthosts.co.uk/login 
  
  
-----Original Message----- From: Alex Galbraith  Sent: 23 October 2006 15:31 To: 'Fasthosts Xtreme Support Team' Subject: RE: 997372#LEUQNC Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT) 
  
Thank you for the prompt response. I understand the limitations, however is 
it not possible for our site to be moved to a server with less ASP enabled 
websites, therefore resolving or at least reducing the issue for us? We are 
a non-profit organisation and cannot justify the cost of MSSQL for a site 
with this level of traffic (relatively small). Anything you could do would 
be VERY much appreciated? 
  
Cheers 
  
Alex 
  
-----Original Message----- 
From: Fasthosts Xtreme Support Team [mailto:Support@fasthosts.co.uk]  
Sent: 23 October 2006 15:15 
Subject: 997372#LEUQNC Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT) 
  
Dear Alex, 
  
Thanks for contacting us with your support enquiry. I am afraid that this is 
a limitation of the Access database driver, and not our system. Access was 
never originally intended for use on the internet, and because of the way 
the database engine is built, only a limited number of connections can be 
made to the database driver on the server at any one time. Unfortunately, 
because you are on a shared server, you are sharing the driver with every 
other website on the server. During busy periods it is possible that various 
other sites on the server are using the driver, which will result in the 
"system resources exceeded" error. There is no way around this, so if this 
is a major problem, I would recommend upgrading to a database designed to be 
used on the internet, such as MySQL or MSSQL. 
  
--  
  
Matthew Gorton 
Customer Support 
Fasthosts Internet Ltd. 
  
Fasthosts Support: http://www.fasthosts.co.uk/support 
Your Fasthosts control panel: http://www.fasthosts.co.uk/login 
  
From: Alex Galbraith Sent: 23 October 2006 14:05 To: support@fasthosts.co.uk Subject: www.sentfromhell.co.uk - JET Database Errors 
  
A/C: n285513 
Pin: 1831 
Site: www.sentfromhell.co.uk 
  
Hi, 
  
I would like to raise a support ticket for an ongoing fault we have had with our site over the past few months. We are running a simple asp site with an ms access backend (this database is not large – currently 31mb. Regularly, sometimes for several minutes at a time, the entire site goes down with the following fault: 
  
Microsoft JET Database Engine error '80004005' 
  System resource exceeded. 
  
I have checked through all of my code to confirm that there are no instances where I do not close down result sets and connections at the end of a query. I have not found any. I can therefore only assume that this issue is being caused by another site on the same box. Can you please investigate the current setup on our server (which as I understand has recently been upgraded to 2003) and determine if there are any sites using an unreasonable amount of resources, or leaving large numbers of database connections open. If so can either they or we be moved to another physical box? 
  
Many thanks 
  
Alex Galbraith 
  
  Edited by Demonboy on 26 September 2008 at 11:44am
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